1. Introduction
Thank you for shopping with T Matcha. We hope you are satisfied with your purchase. However, if you are not completely satisfied, please review our Return and Refund Policy below.
2. Returns
2.1 Eligibility
– Return Period: You may return most items within 7 days from the receiving date.
– Condition: Items must be unused, in their original packaging, and in the same condition as when received.
– Exceptions: Certain items, such as custom or personalized products, may not be eligible for return. Please check the product description or contact our customer service for more details.
2.2 Return Process
– Contact Us: To initiate a return, please contact our customer service team at @tmatcha_official to obtain a Return Merchandise Authorization (RMA) number.
– Packaging: Pack the item securely in its original packaging, including all accessories and documentation.
– Shipping: Ship the item back to us using a trackable shipping service. You are responsible for the return shipping costs unless the product is defective or incorrect.
3. Refunds
3.1 Refund Processing
– Timeframe: Refunds will be processed within 10 – 14 business days after we receive and inspect the returned item.
– Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your statement depending on your payment provider.
3.2 Non-Refundable Costs
– Shipping Costs: Original shipping charges are non-refundable unless the return is due to a defect or error on our part.
4. Exchanges
Exchanges: We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the replacement item.
5. Defective or Incorrect Items
Reporting Issues: If you receive a defective or incorrect item, please contact our customer service team within 7 days of receipt. We will provide instructions for returning the item and issuing a replacement or refund.
6. Contact Information
For any questions or concerns regarding returns or refunds, please contact us at:
– Instagram: tmatcha@official
– Phone: 012-9432053
Thank you for shopping with T Matcha, we appreciate your business and are committed to providing excellent customer service.