1) Some products or services are available only online and may have limited quantities, with returns or exchanges subject to our Refund Policy. We strive to display product colors and images accurately, but cannot guarantee color accuracy on your device. We reserve the right to limit sales by person, region, or quantity and may change product descriptions or prices without notice. Products may be discontinued at any time, and offers are void where prohibited. We do not guarantee that products or services will meet your expectations, nor that any service errors will be corrected.
2) At times, our site or service may contain errors or inaccuracies regarding product descriptions, pricing, promotions, shipping, or availability. We reserve the right to correct these issues, update information, or cancel orders without notice, even after an order has been placed. We are not obligated to update or clarify any information, including pricing, unless required by law. Any lack of a specified update date does not mean that all information has been revised.
3) If an item from your order is back on stock, we will ship the available items right away. refers to an item that is temporarily out of stock but is still available for purchase. Once the back-ordered item becomes available, we will be shipped separately at no extra cost for shipping or handling. If you receive your package and find any missing items without prior notification, please contact us at t-matcha our team team for assistance.
4) All Local orders are processed and shipped within 4-5 business days, excluding weekends and Public holidays. Please note that actual delivery times may vary and could be longer than the estimated time provided, depending on the courier service and unforeseen delays.
For international orders, any additional taxes, duties, or import clearance fees will be the responsibility of the customer.
5) Items must be in their original, unused condition to be eligible for return. You must return the item within 7 days of purchase. Items that have been opened, damaged will not be accepted for return or exchange.